Installing Ramp Print Software

Installing Required Dependencies

Installing Microsoft C++ Redistributables

Some systems may not have the required Microsoft C++ Redistributable packages installed. These dependencies are required for printer communication and application operation.

Download and install the following packages:

• C++ Redistributable v14 x64
• C++ Redistributable v14 x86

Installing the Software

1. Open each installer file.

2. Follow the on-screen installation prompts.

3. Accept default configuration options.

No additional configuration is required.

Installing Printer Drivers

Printer drivers must be installed before the Ramp Print Application can communicate with the printer.

Downloading the Software

Download the SATO printer driver package:

• SATO_8.4.0_20442

Installing the SATO Printer Drivers

1. Extract the downloaded archive (default location: Downloads).

2. Locate and launch PrnInst.exe.
   

3. In the installation wizard, select Next.
   

4. Select Install Printer Driver, then select Next.
   

5. Select the port type based on how the printer is connected:
   
   

   1. Network Port — for Ethernet connections

   2. USB Port — for USB connections

6. When connecting via Ethernet, the wizard will aim to detect the printer on the network. Select the printer from the list, then select Add.

1. 1. If the printer does not appear, you can manually add the printer by pressing the Manual button.
      
   2. If the model number is unknown, select SATO CL4NX Plus 203dpi.
      
   3. Select Create a new network port, then select Next.
      
   4. Enter the printer IP Address in the Printer Name or IP Address field.
      
   5. Review the Printer Options window. Select Install to complete installation.
      
2. When connecting via USB, you will be prompted to disconnect and reconnect the USB cable on the printer. Once completed, the window will progress to the Printer Options window to review the installation options.
   

Installing the Ramp Print Application

The Ramp Print Application provides access to Ramp printing workflows, including RFID tag printing.

Downloading the Software

Download the latest Ramp Print Application:

• Ramp Print v5.2.9

Installing the Application

1. Locate and launch the Ramp Print installer (default location: Downloads).
2. In the installation wizard, select Next.
   
3. Select the destination folder. 
   1. Default path: C:\Program Files (x86)\Ramp\Ramp Print\
      
4. During installation, select the appropriate server URL. If the correct server URL is unknown, contact support@ramp.com.au to confirm the required value.
   
   1. https://api.loca.fi
   2. https://api.locafi-retail.com
   3. https://locafi-gov-api.azurewebsites.net
      
      
5. Select Install to begin installation.
   
6. Select Finish once installation is complete.
   

Escalation

If installation or connectivity issues persist after completing all steps, contact support@ramp.com.au and provide:

• Windows version

• Printer model

• Connection type (USB or Ethernet)

• Driver version

• Ramp Print Application version