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How to Perform a SKU Lookup

Find a product, see its details and check how much stock you have

Lookup SKU lets you find any product in your catalogue, see its details and price, and check how much stock is in your store.

A SKU is a type of product. Every unit of the same product shares one SKU – for example, "Men's Polo Shirt – Navy – Size M". To find one individual tagged unit instead, see Looking Up Items.

 What you need

  • A handheld device with the Ramp Retail app installed, and your login details.
  • A network connection, so the app can look up the latest information.

Open Lookup SKU

  1. Log in to the Ramp Retail app. Your store name shows at the top of the home screen.
  2. Tap Stock Management.
  3. Tap Lookup SKU.

 

Search for a SKU

The main way to find a product is to scan its RFID tag. If you can't scan the tag, use one of the alternatives below.

Method

Use it when

Scan the RFID tag

The product is tagged. This is the fastest way. The app reads the first tag it finds, so hold the device close to the product and away from other tagged stock.

Scan the barcode

The product isn't tagged, or the tag won't scan.

Type it in

The product isn't with you, or you want to see a range of products – for example, everything with "polo" in the name.
  1. Hold the device close to the product's RFID tag, away from other tagged stock.
  2. Press the trigger once. As soon as a tag is read, the app stops reading and searches for that product.

If you can't scan the tag:

  • Scan the barcode: point the scanner at the product's barcode (on the swing tag, label or packaging) and double-press the trigger. The barcode number fills the search box and the search runs by itself.

  • Type it in: tap the Search SKU box, type all or part of the product name, SKU number, barcode number or item code, then tap the magnifying glass or press Enter. For example, typing polo finds every product with "polo" in its name.

Leave the box empty and tap the magnifying glass to list every SKU, sorted A to Z.

 

Understanding the results

Each result shows the product's photo (if one has been added), name, SKU number and barcode.

  • Results: X of Y at the top tells you how many products are showing out of the total found. Scroll down to load more.

No results?

  • The product hasn't been set up as a SKU, or the tag doesn't hold product details (for example, a blank tag). Check the tag or product on loca.fi, or scan the barcode or type the product name instead.
  • "Search GTIN" or "Search Custom Prefix" is switched off. Tap Options and switch them on.
  • No network connection. Reconnect to Wi-Fi or mobile data and search again.
  • You typed the search. Check the spelling, try fewer characters, and make sure Exact Text Match is off.

View a SKU's details

Tap any result to open its details page.

 Check stock on hand

You can see how many of a product are in your store, and where they are, right from the search results.

  1. Find the product using any of the search methods above.
  2. On the result, slide your finger from left to right across the product to reveal the Stock button.
  3. Tap Stock. A window opens showing the Available Stock total and a list of locations in your store with the quantity at each, highest first.
  4. Tap anywhere outside the window to close it.

Checking on the Ramp Web Portal: Available Stock matches the On-Hand Qty on loca.fi. To check it, go to Places, find your store and click View, then open the Stock Count tab and choose Include Child Places.

Change the search options

You can choose which details the app searches in. Tap Options under the search box to open them, switch each option on or off, then tap Options again to close. The app remembers your choices for next time.

Option

What it does

Starts as

Exact Text Match

Only finds products that match exactly what you typed, rather than anything that contains it. Useful when a short code matches lots of products.

Off

Search Name

Searches product names.

On

Search SKU Number

Searches SKU numbers.

On

Search SKU Barcode

Searches barcode numbers.

On

Search Item Code

Searches item codes.

On

Search GTIN

Searches the GTIN (the global product number stored in barcodes and RFID tags).

On

Search Custom Prefix

Searches products that use your business's own tag numbering.

On

If an option is greyed out, your administrator has locked it.

Tips and troubleshooting

What you see

What to do

"Search term unchanged"

You searched for the same thing twice. Change the search text, or change an option, then search again.

Too many results

Type more of the name or code, or switch on Exact Text Match.

Scanning doesn't do anything

Make sure the reader is connected and the Lookup SKU screen is open. Tap the Settings icon at the top of the screen to check the reader. If you've already scanned that tag on this screen, the app ignores it – go back and open Lookup SKU again.

The wrong product appears after an RFID scan

The app read a nearby tag. Move closer to the product you want, away from other stock, and scan again.

A message saying the SKU couldn't be found

It may have been removed. Search again to refresh the list.

Stock shows 0 or looks too low

Check your default location is set to your store. Only stock at your store and its sub-locations is counted. Tags that have been encoded but aren't in the system yet aren't counted.

More Resources

  • Watch our quick start video on Performing a SKU Lookup