Viewing a Portal

Understanding and Viewing Portals

Portals are fixed RFID points that trigger actions based on item movement or sensor input. The Portal Dashboard in Ramp Web lets you monitor portal health, review events, and troubleshoot components (devices, antennae, actuators, and sensors).

The Portal Dashboard in Ramp Web allows you to:

• View all portals and their current status.

• Review event history.

• Access detailed information about each portal and its components.

Viewing Portals

1. Log into Ramp Web using your given credentials
   
2. Navigate to Rfid Portals> Portal Dashboard from the left-side menu.
   

Understanding the Portal Dashboard

The dashboard shows a list of all portals. Each portal displays its status and the last time the service was active (heartbeat).

Status icons:

• Green → Portal is online and all devices are active.

• Yellow → Portal is online but one or more components are offline.

• Red → Portal is offline.

You can filter portals using the Filter option.

To view more details, select View Detail for a specific portal.

Understanding Portal Details

The details page provides information in five sections: Portal, Devices, Antennae, Actuator, and Sensor.

Portal

The portal represents the overall service that manages all devices, sensors, antennae, and actuators within a fixed RFID solution. It provides the processing power and coordination needed for the portal to function as a whole.

Each portal has a status icon that indicates its current state:

 

Actions

• Reboot Portal
  You can reboot either the service or the physical device providing processing power for the portal.

  • Try rebooting the service first if you encounter issues.

  • If problems persist, attempt to reboot the device.

  • If the portal remains non-functional, contact support@ramp.com.au for assistance.

• Request Status
  This option refreshes the portal’s status and updates the status history. Keeping the history up to date helps with diagnosing issues more accurately

Devices

A device represents an individual RFID reader or unit that forms part of the portal. A portal may include one or multiple devices, each responsible for managing its own connected antennae and sensors.

Each device has a status icon that indicates its current state:

Troubleshooting

• Partially Operating → Check which associated component is offline and review that section (antennae, actuator, or sensor).

• Offline → Confirm device power, cabling, and network connectivity.

• Unknown → Verify that the device has been correctly installed and configured, then attempt to reconnect.

Filtering

You can use the “Broken Only?” toggle to filter the list and display only devices that are partially operating, offline, or unknown. This helps you quickly identify and focus on problematic devices.

Antennae

Each device can have one or more antennae, which are responsible for transmitting and receiving RFID signals. The Antennae section provides visibility into the status of every antenna connected to the devices within a portal.

Each antenna has a status icon that indicates its current state:

Troubleshooting

• Idle → Normal state when the antenna is not actively scanning. If unexpected, confirm the antenna’s operating mode in configuration.

• Offline → Check cabling, power supply, and device connectivity.

• Unknown → Verify the antenna is correctly installed and communicating with its device.

Filtering

You can use the “Broken Only?” toggle to filter the list and quickly identify antennae that are offline or unknown, helping you focus on components that may need attention.

Actuator

An actuator is any external action that the portal can trigger in response to RFID or sensor events. Examples include turning on a warning light, unlocking a gate, or activating an alarm. 

Each actuator has a status icon that indicates its current state:

State	Icon Colour	Description
Active	Green	The actuator is powered and currently performing its function.
Inactive	Red	The actuator is connected but not currently performing its function.
Disabled	Grey	The actuator has been manually turned off and must be re-enabled before it can operate.
Unknown	Yellow	The actuator is not properly connected or is not returning a signal to the portal. This could mean it has been physically powered off or there is a fault.

• Active (unexpectedly) → Confirm that trigger conditions are correct; disable manually if not required.

• Inactive → Ensure that the expected event or condition has occurred.

• Disabled → Confirm the actuator is properly connected.

• Unknown → Inspect cabling, power supply, or local controls. Verify that the actuator is properly installed and returning signals.

Filtering

Use the “Broken Only?” toggle to filter for actuators that are inactive, disabled, or unknown. This makes it easy to identify actuators requiring attention.

Sensor

A sensor is any external device connected to the portal that provides data back to it. Sensors allow the portal to detect and respond to environmental or physical conditions, such as motion detection, door open/close states, or temperature readings.

Each sensor has a status icon that indicates its current state:

Troubleshooting

• Inactive → Confirm the sensor’s trigger conditions (e.g. no motion, door closed). If it should be active, try to recalibrate.

• Disabled → Confirm the device is powered.

• Unknown → Inspect cabling, power source, or device installation. Verify that the sensor is configured correctly and communicating with the portal.

Filtering

Use the “Broken Only?” toggle to filter for sensors that are inactive, disabled, or unknown. This helps you quickly locate and troubleshoot sensors that may require attention.