How to Perform an Item Lookup

Lookup Item finds one individual tagged item. Use it to see exactly where an item is recorded, check its tag number, update its details or track it down on the shop floor.

 What you need

• A handheld device with the Ramp Retail app installed, and your login details.
• A network connection, so the app can look up the latest information.

Open Lookup SKU

1. Log in to the Ramp Retail app. Your store name shows at the top of the home screen.
2. Tap Stock Management.
   
3. Tap Lookup Item.
   

Search for an item

The main way to find an item is to scan its RFID tag. If you can't scan the tag, use one of the alternatives below.

1. Hold the device close to the item's tag – within a few centimetres.
2. Press the trigger once. The app reads the single closest tag and searches for that item.

If you can't scan the tag:

• Type the tag or asset number: tap the Search Item box, type the number, then tap the magnifying glass or press Enter. To search by asset number, switch on Search Asset Number in Options first (see below).

• 

   Scan the barcode on the tag: if your RFID tags have a barcode printed on them, point the scanner at it and double-press the trigger.

Understanding the results

Each result shows the item's name, its SKU and its tag number. Results: X of Y shows how many items are listed out of the total found. Scroll down to load more.

No results?

• The tag isn't in the system yet, or the item has been removed. Encoding a tag doesn't add it to the system on its own. You can check the tag number on loca.fi.
• "Search Item Tag Number" is switched off. Tap Options and switch it on.
• No network connection. Reconnect to Wi-Fi or mobile data and search again.
• You typed the search. Check the spelling, try fewer characters, and make sure Exact Text Match is off.

View an item's details

Tap a result to open the item's details page.

Edit an item's details

You can update an item's name, description and asset number.

1. Open the item's details page.
2. Tap Edit at the top of the screen. The fields you can change become editable.
3. Update the Name, Description or Asset Number.
4. Tap Save at the bottom of the screen to keep your changes, or Cancel to undo them.

Other details, such as the SKU, Tag Number, Price and Place, can't be changed here. The price is hidden while you're editing and comes back when you tap Save or Cancel.

Find an item on the shop floor (Geiger)

If you know an item is in store but can't see it, the Geiger feature can guide you to it.

1. In the Lookup Item results, slide your finger from right to left across the item.
2. Tap Geiger.
3. Press the trigger once to start scanning, then walk around. The signal percentage on screen rises and the sound changes as you get closer to the item.
   
4. Press the trigger again to stop.
   

Change the search options

You can choose which details the app searches in. Tap Options under the search box to open them, switch each option on or off, then tap Options again to close. The app remembers your choices for next time.

If an option is greyed out, your administrator has locked it.

Tips and troubleshooting